1. Who we are
FlyUp.pk, Office 06, Al Zarooni Building, Freej Al Murar, Dubai, UAE. Contact: flyupticket@gmail.com or WhatsApp +971 55 214 8502.
2. What information we collect
- Enquiry details: your name, phone/WhatsApp number, travel route, dates, number of passengers, class and any notes you write.
- Booking details: if you book, passenger names as on their travel documents and other details the airline requires, such as passport details, which you share with us directly.
- Messages: what you send us on WhatsApp or email.
3. How the enquiry form works
When you submit the enquiry form on this website, your details are placed into a WhatsApp message that opens on your device, and you send it to us yourself. The website does not store your enquiry in a database. The message is then handled through WhatsApp, which has its own privacy policy.
4. How we use your information
- To reply to your enquiry and send you fares and options.
- To make, change or cancel bookings and issue tickets.
- To contact you about your booking, including schedule changes.
- To meet legal and accounting requirements.
5. Who we share it with
We share only what is needed to complete your booking, for example with airlines and booking or payment providers. We do not sell your personal information.
6. Keeping your information safe
We take reasonable steps to protect your information and limit access to the people who need it. No method of sending or storing data is completely secure, so please avoid sending sensitive details to anyone other than us through our official contact channels.
7. How long we keep it
We keep information for as long as needed to handle your enquiry or booking and to meet legal and accounting obligations, and then delete or anonymise it.
8. Cookies and tracking
This website does not use cookies to track you. If we add analytics or advertising tools in the future, we will update this policy.
9. Your choices
You can ask us to see, correct or delete the personal information we hold about you by contacting us. We will respond as required by applicable law.
10. Changes to this policy
We may update this policy from time to time. The version on this page, with its date, is the one that applies.
11. Contact
Privacy questions: flyupticket@gmail.com or WhatsApp +971 55 214 8502.